Pet parents: just got a text from your vet? That’s us. This way
Your clinic writes the prescription. We handle everything after that.
Ruffy is the home-delivery partner for Canadian veterinary clinics. Your prescriptions ship under your clinic’s name, at your prices, to your clients.
- Revenue stays in-clinic. You set the price, and every refill is your clinic’s sale.
- The work stays with us. Filling, shipping, reminders, and refills, all on our side.
Sound familiar?
Four moments every clinic knows.
We’ve filled thousands of pet prescriptions over the last two years. The same four problems show up everywhere — and every one of them is a pet off its meds and revenue your clinic already earned, gone.
The empty bottle
The refill doesn't get called in until the bottle is already empty. Missed doses, a scramble, and sometimes days without — for a pet on daily medication.
“I’ll come back for it”
Months of medication all at once is a big bill, and some clients can't manage it that day. So they say they'll come back for it, and they don't. The pet goes without.
Refills run on memory
There's no system watching when a pet's supply runs low — no reminder, no autoship, no easy reorder. Staying on medication depends on the client remembering. It often fails.
The pickup trip
Every fill means another drive to the clinic. For clients far away or short on time, pickup is the reason the refill doesn't happen — and home delivery isn't something a clinic can easily offer.
These are the moments Ruffy was built for — them, and everything else that happens after the prescription is written.
How it works
Follow one prescription.
You prescribe
Write the script exactly as you do today, in your own workflow. Not one step changes.
We fulfill
Your client gets a one-tap checkout link, and the order ships to their door under your clinic's name, at prices you set. Full formulary, including compounding.
It keeps going
AutoShip, refill reminders, and reorders run automatically, and every fill writes back to your PIMS. Every refill stays your clinic's sale.
Every order requires a valid prescription from your clinic. Nothing ships without one.
Why clinics choose Ruffy
What this does for your clinic.
Your clinic, front and centre
Your clinic's name on the storefront, the checkout, and every order your clients place.
Your prices, your margin
You set the retail price and the sale stays with your clinic. Every refill that used to lapse becomes revenue you keep.
Zero new workload
No packing, no shipping, no chasing refills, no client order questions. Your team's day doesn't change.
Pets stay on their meds
Reminders timed to actual supply, autoship for chronic medications, and one-click reorders. Treatment stops depending on the client's memory.
Clients stay yours
No marketplace upselling your clients someone else's products. Anything clinical comes straight back to you.
Nothing to stock, $0 to start
No inventory to buy, no expiry to manage, no setup fees, no minimums. Full formulary, including compounding.
The terms
Simple, on purpose.
Full pricing the first time we talk — and no surprises after. We’ll run the math on your own refill book with you, side by side.
Already running
Not a concept.
Thousands of prescriptions delivered to hundreds of Canadian communities. The infrastructure is built, running, and available to your clinic anywhere in Canada today.
Toronto · Vancouver · Calgary · Ottawa · Halifax · Winnipeg · Edmonton · Saskatoon · Victoria · Moncton · Kelowna · St. John’s · Charlottetown · + hundreds more
Questions
Fair questions, straight answers.
No. You set the pricing, choose the formulary, and your brand is on every order. Nothing ships without a valid prescription from your clinic.
Everything after the prescription is written. The filling, the shipping, the reminders, the reorders, and the client order questions all happen on our side, with dispensing by a licensed pharmacy. Ruffy isn’t a payment screen bolted onto your clinic — it’s the whole operation, and you pay one simple fee, shown in full before you sign.
No. You write the script the same way you always have. Ruffy handles everything after that — fulfillment, delivery, reminders, and reorders.
Two-way sync with major Canadian platforms. Every fill writes back to the patient record. Tell us your system and we’ll confirm.
Real people on our team handle the order, shipping, and refill questions, following your clinic’s policies. Anything clinical comes straight back to you — your team just never gets pulled into logistics.
Yes. Prescription fulfillment runs through our network of licensed pharmacy partners. All prescriptions are reviewed and dispensed by licensed professionals.
Book a demo
Tell us about your clinic.
We’ll show you exactly what your clients see and what your team doesn’t have to do, and we’ll run the math with you, side by side. You’ll hear from a person, not a sequence — usually the same day.
Prescription fulfillment services for external clinics run through our network of licensed pharmacy partners. All prescriptions are reviewed and dispensed by licensed professionals. Patient, clinic, and client details shown above are illustrative.